HOW TO BUY ON THE WELOVE-STORE.COM? | WELOVE STORE



SHOPPING
GUIDE


HOW TO BUY - STEP BY STEP GUIDE

FAQ


TERMS OF LEGACY

RETURNS & EXCHANGES

CLAIMS

WITHDRAWAL

PRIVACY POLICY

HOW TO BUY ON THE WELOVE-STORE.COM?


STEP BY STEP GUIDE BELLOW:

How long does the delivery take and how much does it cost?

Delivery time and costs depend on chosen option: 

  • Pick up in store: 2-4 working days.
  • Standard delivery , online payment: 3-6 working days
  • Standard delivery , cash on delivery: 3-6 working days
  • Express shipping: 2-4 working days
  • Orders of 120 units and more are shipped by standard courier free of charge. 


Which browser is best to use the site?
The service is optimized for the latest versions of browsers: Google Chrome 23 or above, Mozilla Firefox 16 or above. Additional software is not necessary.

How do I subscribe to the newsletter?
You can subscribe to our newsletter by clicking on "Newsletter" from the bottom menu (available on each page)

How can I unsubscribe from the newsletter?
You m ay unsubscribe from our newsletter by clicking on appropriate link provided in the footer of each newsletter.

How do I contact customer service?
You can contact our customer service in two ways: by phone and by filling out the contact form available under "Customer Service" link in the bottom menu [link]. 

How to buy?
Detailed information on how to properly finalize your shopping with us are in "How to buy" guide [link].

How can I finalized my shopping properly?
If your order is placed correctly you will get an email confirming this.

Can I see what is happening with my order?
The basic information about the order is status assigned to it which you can see after logging in to your account. Registered users are provided with shipment tracking option, which redirects to courier service directly to information on a particular shipment.

What do statuses of the order mean?
New - indicates that your order has been accepted;
Canceled - indicates that your order has been canceled.  If your order was paid in advance the amount will be transferred into your account in a few days;
Processing - indicates that the order was sent to the warehouse;
Sent - means that the ordered products are packed and shipped from the warehouse to the given address.
Ready for pick up - means that the ordered products are ready to be picked up from the store.
Received - indicates that the ordered products are received by you and the order is closed.

What is "package tracking" in my orders?
It is an option which allows you to find out where your package currently is. Information on your package on couriers web site is available only after the package is sent. Before the package is sent clicking on "package tracking" will result in notification that this package could not be found.  "Package tracking" option is not available when User choses to pick the order up at indicated WeLove store. 

Can I change or cancel my order?
Yes, you can cancel the order by contacting Customer Service by phone or via the contact form. Registered Customers may change or cancel orders without contacting Customer Service but only for an 15 minutes after placing the order.

What should I do if I receive a damaged or wrong product?
You should contact our Customer Service. You can do it via the contact form [link]. Within 10 days from the date of purchase you may return the product with no extra costs.

What is basket list?
The basket list saves your items. Products can be added to the basket as well as moved out from it. Products in the basket list are stored for 2 hours, regardless of whether they are available or no longer available online.

When the order payment is taken of my bank account?
The amount is collected from your account at the time of placing the order, but PayU transfers the payment to our account only when the order is packed and ready for shipment.